PRODUCT DISPLAY AND INVENTORY
- GOLDEN ERA SOFTWARE SOLUTIONS AND CONSULTANCY holds all the exclusive brand and development rights of UTHHAN.ORG
- GOLDEN ERA CONSUMER DURABLES holds all the product selling and payment reception rights of UTHHAN.ORG
- UTHHAN STORE reserves the following rights with Artisans for Product display and Inventory
- accept/reject/display a product after necessary verifications
- Pricing of the product as per market standards
- Type of products to be displayed
- Cancel the Artisans tie up without any further notice
- Change /Modify the presentation and content of a Product displayed
- Artisans has to follow the below mentioned clauses for Product display and Inventory
- Replacement of non quality products as per customer request within 7 working days
- Replacement of products with different specifications from the purchase order immediately
- Necessary catalogues with precise specifications(Color, size and shape)
- Out of stock products information has to be passed immediately toUTHHAN.ORG
QUALITY OF PRODUCTS
- Product Quality is the sole responsibility of Artisans
- Product copying (Design/appearance) is the sole responsibility of Artisans
- Damaged products to be replaced by Artisans within 7 working days to the respective customer of UTHHAN.ORG
- Artisans keeps UTHHAN STORE indemnified and harmless against any loss of, liability, cost or claim, action or account of any defect in the product, brand claims and product mis-representations.
PRODUCT AND CUSTOMER POLICY
- Artisans should take back the product cancelled by the customer because of quality difference, damage, Specification difference and delayed delivery of the product from Artisans
- UTHHAN STORE will inform the reason for product cancellation to the Artisans
- Exchange of Products should be done by the Artisans if the same request reaches Artisans from UTHHAN STORE with in 7 working days after the payment of the respective product
- Price of the product will be decided by UTHHAN STORE after necessary expense additions and the same will be intimated to the Artisans for approval
- Product pricing will be finalized after necessary market research and the same will be shared with the Artisans by UTHHAN STORE
- Customer refund policy will be as per the policy with the Customer and UTHHAN.ORG
- Artisans has to bear the delivery cost of the product cancelled by the customer
- The delivery Charges of the purchased products will be borne by UTHHAN.ORG.
- The delivery charges of Exchanged products because of Damage, quality difference, Difference in product should be borne by Artisans
- The delivery charges of Exchanged products because of change in size and color will be borne by UTHHAN.ORG
- The pickup point of products will be the Artisans registered address with UTHHAN.ORG
- Customer will follow the CUSTOMER CANCELLATION policy by UTHHAN.ORG
- All cancellations are subject to the reasons mentioned in the PRODUCT POLICY
- Product packing will be the Sole responsibility of Artisans
CANCELLATION AND REPLACEMENT POLICY
- Cancelled products will be returned to the Artisans within 15 Working days from the day of cancellation
- Cancelled product list and the reason for cancellation will be intimated by UTHHAN STORE to the Artisans
- Replacement of product should be made within 7 working days by the Artisans on acceptance of new purchase Order from UTHHAN.ORG
PAYMENT POLICY
- All the payments for the products will be collected through GOLDEN ERA CONSUMER DURABLES
- The Artisans Payments will be made by Fund transfer within 15 working days from the date of product delivery by UTHHAN STORE through GOLDEN ERA CONSUMER DURABLES PRIVATE LIMITED
- The Payment schedule is not applicable for returned/cancelled products
- No Payment will be done for returned/cancelled Purchase orders
PAYMENT POLICY FOR BULK PRODUCTS DELIVERY
- All payments from customers are collected through Golden Era Consumer Durables only
- An order above 10 products will be considered as bulk product delivery
- A verified artisan will get 30% of the product value once the order is confirmed
- The remaining 70% of the product value will be made by Funds Transfer within 15 working days from the date of product delivery by Uthhan Store through Golden Era Consumer Durables
- The rest policies are the same as mentioned above
GRIEVANCES AND COMPLAINTS
- For any grievances/Complaints write to us at uthhanops123@gmail.com
- For any grievances/Complaints call us at +91 7353155800
- The minimum TAT for resolving the complaints is 3-4 days
- For unresolved complaints above TAT write us support@gergstore.com